InfoInfo

The address of the festival area is:

Hanasaarenkatu 10
00500 Helsinki

Festival area is open followingly:

Fri 15-02
Sat 14-02
Sun 13-00

The age limit for Flow Festival is 18 years. When asked, you must be able to prove your age with a valid ID card or passport.

A minor cannot attend the festival site, not even with an adult. The only exception to this is on Sunday afternoon when Flow Festival’s Family Sunday has activities for children. It means that an adult can bring a young child/children (12-year-olds and under) with him/her to the festival area from 1 pm to 5 pm.

Children are not permitted to stay in the festival area after 6 pm. On Family Sunday, it’s allowed to bring a stroller to the area, as well as baby formula and purees.

A great team of volunteers comes together every year to help make Flow Festival a unique experience. Volunteer applications will be open again in spring 2025.

Flow is known as a very safe festival, and it is committed to forwarding the principles of justice, equity and equality. Everyone is welcomed to the festival as they are, and we tolerate no form of discrimination. We expect our entire staff, as well as our associates and distributors to adhere to the same values.

Together with the festivalgoers, we create an event that everyone can safely attend. With questions about the safety of the festival area and possible other matters, such as experiencing or witnessing distressing or inappropriate behaviour, you can approach the nearest member of the safety personnel.

Customers can also receive help at the first aid point, where the Finnish Red Cross first aid personnel can also offer mental health first aid.

Flow Festival offers services of a harassment contact person in case of possible harassment situations. The service is intended for all festival guests as well as employees, volunteers, and artists working at the festival.

Flow’s harassment contact person is a healthcare professional whose task is to be an impartial supporter for everyone who has experienced any kind of discrimination, harassment, or inappropriate treatment. Harassment situations are primarily dealt with in a solution-oriented manner, and, if necessary, you can be directed to receive help within the scope of a suitable service. The harassment contact person can also help clarify situations together with other festival employees in a multi-professional manner. The harassment contact person has a duty of confidentiality.

The goal is to provide as safe a space as possible for all festival-goers as everyone working or volunteering at Flow. Physical and psychological integrity is everyone’s right. At Flow Festival, you must be able to feel safe without fear of any kind of discrimination or harassment, sexual or verbal harassment, or otherwise improper treatment and behavior.

Flow Festival is one of the official Toilet Card places. Toilet Card entitles pass holders to access the nearest toilet urgently, without having to queue. Toilet Card is designed for people with, for example, bowel diseases or other functional disorders that cause the need to use the toilet frequently. 

If you have any questions, we kindly ask you to please contact us at office AT flowfestival.com in case we’ve missed something.

If you have questions about your tickets, please contact Tiketti or Ticketmaster. If faced with any questions during the festival, we encourage you to turn to the Info Desk situated near the main entrance.

You can bring small snacks (candy, cookies, etc) into the festival area. It is not allowed to bring your own alcoholic beverages or non-alcoholic drinks into the area. This is due to the bottle deposit system, security reasons, and the legal regulations followed at the event. However, you can bring your own water bottle to the area – read more about it belove.

There are plenty of restaurant services on site offering a wide selection of food and both alcoholic and non-alcoholic drinks.

Unfortunately, bringing your own bottle containing water or any other liquid substance is not allowed. However, you can bring an empty non-deposit bottle (max. 1 L) to the area, provided that it is non-glass and clearly distinguishable from the ones used on site. You can fill up your bottle at the water supply points in the festival area. Please note that at Flow’s deposit points, you can’t get a deposit from bottles brought in from outside the festival area.

– Snacks (candies, biscuits, fruits etc.)
– One empty, non-deposit bottle (max. 1L, no glass)
– Cameras, also DSLR and SLR (no tripods)
– Laptops and tablet computers
– GoPro (no GoPro sticks)
– Creams and hand sanitizers
– Lighters
– Chargers
– Small cool boxes (no cool packs)
– Medicine in its original packaging
– One additional e-liquid bottle for your electronic cigarettes
– Folding camping chairs

– Alcoholic drinks
– Non-alcoholic drinks
– Weapons of any kind, firearms, or any illegal items
– Drugs or narcotics
– Empty alcohol bottles
– Deposit bottles and bottles over one liter
– Glass bottles and jars
– Cold packs
– Umbrellas
– Tripods, selfie sticks, GoPro sticks or other camera sticks
– Telephoto lenses
– Drones
– Walkie-talkies
– Multifunctional tools
– Laser pointers
– Pets (excluding guide dogs)
– Large flags, flagpoles and signs
– Aerosol products (such as hairspray or aerosol sunscreen)
– Strollers (excluding Sundays before 6 p.m.)

When arriving at the festival site, there will be a security check. You can leave your drinks and umbrellas etc. in the cloakroom.

You can use debit cards, credit cards and Visa Electron on-site. It is also possible to use Apple Pay, Google Pay and Nordea Wallet. Please note that we primarily do not accept cash in restaurants and bars in the festival area.

It is allowed to take photographs for personal use at Flow Festival. DSLR and SLR cameras are also allowed, but please notice that telephoto lenses are prohibited. Please remember to respect the privacy of your fellow festival-goers when taking photos. Security personnel has the right to prevent all photographing and recording on certain occasions, such as on the artist’s request. It is strictly forbidden to record any audio or video of the performances, so please don’t film any footage of the stages. Please turn off the flash when taking photos near the stages. Without permission, commercial use of photos taken at Flow Festival is strictly prohibited.

Drones, tripods, selfie sticks, Go-Pro sticks or any sort of camera sticks are not allowed to be brought to the festival site for security reasons. Please consider Flow Festival as a no-drone zone, and don’t fly drones over the festival area at all.

Please note that videographers and photographers record and shoot photos around the festival area for marketing purposes. The recorded material may be used for marketing purposes of Flow Festival and partners of the event. Please inform the photographer if you do not wish to be in the photos or videos if you are being photographed or filmed.

To ensure a safe festival experience for all visitors, stage diving and crowd surfing are not allowed at the festival.

Following local smoking laws, smoking is not allowed by the Main Stage, Balloon 360° stage, or within any of the tents or indoor venues. Smoking in other outdoor spaces is allowed, where you will also find ashtrays at your convenience.

3-day, 2-day, and 1-day tickets are being sold to Flow Festival 2025. You can also buy 3-day and 1-day Platinum tickets. Get your ticket here.

Yes, you can in most cases. Flow’s vendors have more information on their websites:
Ticketmaster
Tiketti

A special limited amount of open 1-day tickets for Flow Festival 2025 were available until 31.12.2024. All 1-day tickets must be exchanged for a specific festival date by the end of May 2025.

The ticket vendors have sent instructions on exchanging the ticket directly to the 1-day ticket holders via email. There is a link on the email that should be used to exchange the ticket. The open ticket can also be updated for a multiple-day or Platinum ticket against the ticket vendor’s service fee.

If you have questions about the open 1-day ticket, please get in touch with your ticket vendor (Ticketmaster or Tiketti) directly.

The wristband will be applied and tightened on the ticket holder’s wrist upon pick up. Therefore, the wristband cannot be picked up by anyone else but the ticket holder personally.

The wristband is personal and cannot be shared with anyone else; it must be worn during the whole time it is valid. An unattached wristband is not valid for entrance.

The name printed on the tickets is just the name of the buyer. Anyone over the age of 18 is allowed to use the tickets; no need to change the name printed on it. However, you should be prepared to prove your age with an official identity card.

Yes. If you are unable to attend Flow Festival and you have already bought a ticket, you can seek to sell your ticket to another person. Please note that wristbands that have already been claimed cannot be sold. Wristbands that have been unfastened or cut open will not be exchanged for a new one, as there is only one wristband per ticket. Additionally, remember not to publicly post pictures that display the ticket identification codes (such as barcodes or QR codes).

We strongly urge you to buy tickets only through our official ticket sale channels, because we cannot guarantee the authenticity of tickets purchased from unofficial resellers. However, even though we do not recommend it, you can also buy a ticket from a third party at your own risk. Be extra careful if you are considering buying a ticket from a third party. There have been fake tickets circling around.

Tickets originally bought from Tiketti can be sold or bought safely at Tiketti’s LiputOn service and tickets from Ticketmaster can be sold through their own Resale service. Never buy a wristband without a ticket. We do not sell separate wristbands, the wristbands will be exchanged only for a valid ticket. Wristbands that have been unfastened or cut open will not be exchanged for a new one, as there is only one wristband per ticket.

You can switch your ticket to a different date, depending on the availability of tickets. Tickets can also be upgraded to a higher-priced ticket by paying the difference in the ticket prices. A service fee will be charged for all changes. You can update your ticket by contacting the original ticket seller Ticketmaster or Tiketti.

Flow Festival tickets may not be used as competition or raffle prizes, and the festival’s brand may not be used in the marketing of another company or similar entity, unless this has been agreed upon in advance with a representative of the festival.

At a festival event, both the organizer and the audience should take into account that changes are possible. This could be, for example, a popular artist cancelling their appearance due to unforeseen difficulties not related to the festival organizer. Flow Festival is a coherent whole, which includes some 175 different artists this year. The event has no clear headliners but is rather a combination bigger than any of its single parts. Thus, Flow is different from a single concert event and the ideological framework of many other events. Therefore, unfortunately, we cannot refund ticket prices due to individual artist changes. We also hope that our audience would have an understanding of our policies, and the fact that these changes are often sudden and independent of the festival organizer. This way of dealing with possible changes is in line with the common ways of operating in the festival scene at large.