CAN I VOLUNTEER AT FLOW FESTIVAL?
Yes, Flow Festival offers volunteers work before, during and after the festival. From 24 April and until 21 May you can sign up for volunteer work at Flow Festival 2017. Read more and sign up here.
LOST AND FOUND
Lost something? After Flow Festival, all found items have been delivered to Lost and Found International. You can contact them by calling +35860041006 or through their website.
Mäkelänkatu 56, 00510 Helsinki
Opening hours Mon-Fri 10-18, Sat 10-14
Flow Festival is held in a disused power station built at the turn of the century. The festival site is only a short walk away from the centre of Helsinki. Street address: Parrukatu 2, 00540 Helsinki.
The festival area has been planned according to easy wheelchair access to all performance venues and restaurant areas. There is a wheelchair podium at the Main Stage and at the Lapin Kulta Blue Tent. The assistant to a disabled person can enter the event free of charge.
There are eleven portable bathrooms with wheelchair access at the area, as well as one accessible indoor bathroom at restaurant Lämpö.
TICKETS, WRISTBANDS AND WRISTBAND EXCHANGE
Two and three-day tickets will be exchanged for a wristband. Festival guests with the Flow wristband can enter and exit the festival area during the Flow weekend as they wish. One-day tickets won’t be exchanged for a wristband and therefore guests with single day tickets cannot re-enter the area once they exit.
Can I pick up a wristband for another person?
The wristband will be applied and tightened on the ticket holder’s wrist upon pick up. Therefore, the wristband cannot be picked up by anyone else but the ticket holder personally.
Can I share a wristband with another person?
The wristband is personal and it cannot be shared with anyone else, it must be worn during the whole time it is valid. An unattached wristband is not valid for entrance.
Is it possible to combine several different tickets to get a wristband?
Due to a limited capacity in wristbands, it is not possible to combine several one-day tickets to get a two-day or three-day wristband. For example: A one-day ticket for Friday and a one-day ticket for Saturday do not equal a two-day wristband. Same goes for a two-day ticket and a one-day ticket, it is not possible to combine them into a three-day wristband.
AGE LIMIT / CHILDREN
The age limit for Flow Festival is 18 years. When asked, you must be able to prove your age with a valid ID-card or passport. A minor cannot attend the festival site, not even with an adult.
Due to safety reasons and a pleasant festival experience, do NOT bring the following items to the festival area:
– Alcoholic beverages and non-alcoholic drinks
– Pets or other animals
– Professional photography gear (tripods, cameras with removable objectives, etc.)
– Selfie sticks, GoPro sticks and other camera sticks
– Deposit bottles
– Weapons of any kind, firearms, drugs/narcotics, alcohol and any other illegal items
– Aerosol sprays (hairsprays, deodorants, paints etc.)
– Any portable chairs
OWN SNACKS & DRINKS
You can bring small snacks (candy, cookies, etc) into the festival area. It is not allowed to bring your own alcoholic beverages or non-alcoholic drinks into the area. This is due to the bottle deposit system and the legal regulations followed at the event.
There are plenty of restaurant services on site offering a wide variety of food and both alcoholic and non-alcoholic drinks.
CAN I BRING MY OWN WATER BOTTLE TO THE FESTIVAL AREA?
Unfortunately bringing your own bottle containing water or any other liquid substance is not allowed. However, you can bring an empty non-deposit bottle (max. 1 L) to the area provided that it is clearly distinguishable from the ones used on site. You can fill up your bottle at the water supply points at the festival area.
SAFETY AND FIRST AID
The First Aid point is located at the flank of Voimala (Sörnäisten Rantatie 22). If you’re in need of first aid or help of medical staff, go immediately to the first aid point or contact the safety personnel wearing yellow vests.
The guard and safety services are provided by Local Crew. If you have any questions or concerns related to safety please contact their yellow-vested staff immediately.
Biking is one of the most convenient ways to arrive to the festival. There is a bicycle parking area free of charge, which is located by the main entrance. Flow bicycle parking in provided by HSL and it is the largest in Finland.
You can use cash, debit cards, credit cards and Visa Electron on site. There are no cash machines located on site, and the nearest ones can be found by the Sörnäinen metro station.
All purchases made at Flow Festival appear as Kuudeslinja Oy on bank statement.
THE DEPOSIT SYSTEM
All bottled and canned drinks sold at the festival area include a 1€ deposit to be refunded upon returning the empty bottle/can. To make returns and refunds as smooth as possible, there are special counters solely for this purpose. Recycling is important.
You can also cash your deposit at all bar desks but the other food stalls and restaurants will not accept can/bottle returns.
At the Champagne Bar & Lounge there is also a champagne glass deposit. Champagne glasses can only be returned at this venue. It is not possible to leave the Champagne Bar & Lounge venue with the glass.
MY FAVORITE ARTIST JUST CANCELLED, CAN I RETURN THE TICKET?
At a festival event, both the organizer and the audience should take into account that last minute changes are possible. This could be, for example, a popular artist canceling their appearance due to unforeseen difficulties not related to the festival organizer. Flow Festival is a coherent whole, which includes some 100 different artists this year. The event has no clear headliners, but rather it is a combination bigger than any of its single parts. Thus, Flow is different from a single concert event and the ideological framework of many other events. Therefore, unfortunately we cannot refund ticket prices due to individual artist changes. We also hope that our audience would understand this, and the fact that these changes are often sudden and independent of the festival organizer. This way of dealing with possible changes is in connection to the common ways of operation in the festival scene at large.
IS IT ALLOWED TO STAGE DIVE OR CROWD SURF AT THE FESTIVAL?
In order to ensure a safe festival experience for all visitors, stage diving and crowd surfing are not allowed at the festival.
PHOTOGRAPHY AND VIDEOTAPING
It is allowed to take photographs for personal use at Flow. However, it is not allowed to use professional photography gear, such as cameras with removable objectives. Also tripods, selfie sticks, Go-Pro sticks or any sort of camera sticks are not allowed to be brought to the festival site.
This is due to the limitations agreed upon with performers of the festival. Please also remember to respect the privacy of your fellow festival goers when taking photos. It is strictly forbidden to record any audio or video of the performances.
The Festival area has several open Wi-Fi spots accessible for all festival visitors. The exact locations of the Wi-Fi spots will be marked on the festival map.
In accordance to local smoking laws, it is not allowed to smoke by the Main Stage or within any of the tents or indoor venues. It is allowed to smoke at other outdoor spaces, where you will also find ashtrays at your convenience.
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Welcome to Flow!