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FAQ

CAN I VOLUNTEER AT FLOW FESTIVAL?

Yes, Flow Festival takes volunteers to work before, during and after the festival. Application to volunteer at Flow Festival 2019 opens in April-May 2019.

FESTIVAL SITE / OPENING HOURS

Flow Festival is held in a disused power station built at the turn of the century. The festival site is only a short walk away from the centre of Helsinki. Street address: Parrukatu 2, 00540 Helsinki.

Opening hours of the festival:
Friday 10.8. 15.30 – 02.00
Saturday 11.8. 14.00 – 02.00
Sunday 12.8. 13.00 – 0.30

LATE NIGHT EXIT

In addition to the main gate, there is also Late Night Exit to improve exiting from the festival area. The Late Night Exit that opens an hour before the festival area closes. The Late Night Exit is located near SEAT Black Tent and opens at 01.00 on Friday and Saturday and at 23.30 on Sunday.

EXCEPTIONS IN TRAFFIC

Due to Flow Festival’s construction and teardown, there are exceptions in traffic around the Suvilahti area from July 30 to August 21. Read more about the exceptions from our resident info.

CLOAKROOM / LOST & FOUND

The cloakroom is located next to the main entrance, and it can be visited both inside and outside the festival area. The cloakroom is open during the whole weekend, within the limits of the festival’s opening hours. The cloakroom fee is 3 € and and every additional visit to the the cloakroom costs 1 €.

The Lost and Found items storage is also located in the cloakroom. During the event, you can ask for or leave lost/found items at the main entrance cloakroom. Found items can be brought straight to the cloakroom. Cloakroom can also be contacted by phone. Cloakroom’s phoneservice’s number is +358 41 4799 228. The phoneservice and the cloakroom operate on following hours: Fri 14-02, Sat 13.30-02, Sun 12.30-00.30.

After the festival weekend from Tuesday August 14th, we recommend asking for lost property (worth more than 20 €) at Lost & Found International +358 600 41006 or through their website. Address: Mäkelänkatu 56, 00510 Helsinki (Mon-Fri 10-18, Sat 10-14).

INFO DESK, FLOW SHOP, MERCHANDISE SHOP AND VINYL MARKET

Info Desk, Flow Shop, Merchandise Shop and Flow Festival Vinyl Market are located near the main entrance. From the Info Desk you can get festival map, schedule and answers to all kinds of questions. At Info Desk you will also find customer wi-fi. If you have any feedback, you can approach the Info Desk with it. The Info Desk operates during the festival’s opening hours. 

From the Flow Shop you can buy products from this year’s Flow x Makia collection. At Merchandise Shop you can buy merchandise from various artists performing at Flow. Flow Festival doesn’t get to know beforehand, which artists’ merchandise will be available — the best way to find out is to visit the Merchandise Shop during the festival. 

At Flow Festival Vinyl Market you can buy vinyls from a selection of vinyl-focused labels. Organized by Flow Festival and the label and festival We Jazz, Vinyl Market features also a hand-picked selections of vinyl albums from Flow’s perfomers at their selection.

BICYCLE PARKING

Biking is one of the most convenient ways to arrive to the festival. There is a bicycle parking area free of charge, and it’s on Sörmäisten rantatie, between the festival’s main entrance and Merihaka. Flow’s bicycle parking is one of the largest seen in Finland. The parking area is constructed by Mall of Tripla, a bicycle-friendly mall in Pasila opening in 2019. Please note that the bicycle parking area is not guarded and Flow Festival is not responsible for parked bicycles.

ACCESSIBILITY

The festival area has been planned according to easy wheelchair access to all performance venues and restaurant areas. There is a wheelchair podium at the Main Stage, at Lapin Kulta Red Arena and at SEAT Black Tent. The assistant to a disabled person can enter the event free of charge.

There are portable bathrooms with wheelchair access at the area, as well as one accessible indoor bathroom at Finnkino Pop-up Cinema’s lobby.

There is a specific point designated for wheelchair accessible taxis. Located near the Flow Info Desk, the point serves as an exit point for wheelchair accessible taxis. Please note that the point is not a taxi stand, but a point where ordered taxis can come to. The address of the point is Parrukuja. Wheelchair accessible taxis can reach the point via Hanasaarenkatu, where security personnel will guide the vehicles.

AGE LIMIT / CHILDREN

The age limit for Flow Festival is 18 years. When asked, you must be able to prove your age with a valid ID-card or passport. A minor cannot attend the festival site, not even with an adult. The only exception to this is on Sunday afternoon when Flow Festival’s Family Sunday has activities for children. It means that an adult can bring a little child/children (10-year-olds and under) with him/her to the festival area from 1pm to 5pm. Due to the safety of children, kids are not permitted to stay in the festival area after 6pm.

TICKETS, WRISTBANDS AND WRISTBAND EXCHANGE

This year ALL tickets will be exchanged for a wristband. Festival guests with the Flow wristband can enter and exit the festival area during the Flow weekend as they wish.

Wristband exchange points

This year Flow Festival has two wristband exchange points. One point is located near the main entrance to the festival area, 200 meters before the main gates and the other at Helsinki Railway Square in the Helsinki city centre. Starting from Thursday, both wristband exchanges points will also sell all the remaining ticket types. If possible, please exchange your ticket for a wristband in advance to avoid queueing. The wristband exchange points can get crowded especially on Friday evening.

Suvilahti festival area’s wristband exchange and accreditation points (map) are situated 200 meters before the main gate near Sörnäisten Rantatie. Please note that there is no wristband exchange at the festival’s main gate, so make sure you have exchanged your ticket for a wristband before proceeding to the gates. The wristband exchange in front of the festival area begins on Thursday.

The wristband exchange point at Helsinki Railway Square (map) is located in the heart of Helsinki, next to Helsinki Central Railway Station. You can exchange your ticket for a wristband at Helsinki Railway Square from Thursday to Friday. You will also find Flow Festival’s press and guest accreditation points there.

The opening hours of the wristband exchange points

Wristband exchange point near the festival site, Suvilahti (map)

Thu 9.8. 14-20
Fri 10.8. 12-01
Sat 11.8. 12-01
Sun 12.8. 12-23.30

Wristband exchange point at Helsinki Railway Square (map)

Wed 8.8. 10-20 (no wristband exchange, only press and guest accreditation)
Thu 9.8. 10-20
Fri 10.8. 10-20

Can I pick up a wristband for another person?

The wristband will be applied and tightened on the ticket holder’s wrist upon pick up. Therefore, the wristband cannot be picked up by anyone else but the ticket holder personally.

Can I share a wristband with another person?

The wristband is personal and it cannot be shared with anyone else, it must be worn during the whole time it is valid. An unattached wristband is not valid for entrance.

My friend bought our tickets and now my ticket has my friend’s name on it. Do I have to change the name on my ticket?

The name printed on the tickets is just the name of the buyer. Anyone over the age of 18 is allowed to use the tickets, no need to change the name printed on it.

Can I sell my ticket to another person?

Yes. If you are unable to attend Flow Festival and you have already bought a ticket, you can seek to sell your ticket to another person. We recommend using a verified service, such as Seatwave, for the sale. Please note that wristbands that have already been claimed cannot be sold. Wristbands that have been fastened or cut open will not be exchanged for a new one, as there is only one wristband per one ticket. Also, remember to not publicly post pictures that display the ticket identification codes (such as barcodes or QR codes).

Can I buy a ticket from a third party? Which ticket safety measures should I follow?

We strongly urge you to buy tickets only through our official ticket sale channels. However, even though we do not recommend it, you can also buy a ticket from a third party. We recommend using a verified service, such as Seatwave, for the purchase. Be extra careful if you are considering to buy a ticket from a third party. Never buy a wristband without a ticket. We do not sell separate wristbands, the wristbands will be exchanged only for a valid ticket. Wristbands that have been fastened or cut open will not be exchanged for a new one, as there is only one wristband per one ticket.

PROHIBITED ITEMS

Due to safety reasons and a pleasant festival experience, do NOT bring the following items to the festival area:

– Alcoholic beverages and non-alcoholic drinks
– Pets or other animals
– Umbrellas
– Tripods, Selfie sticks, GoPro sticks and other camera sticks
– Deposit bottles
– Weapons of any kind, firearms, drugs/narcotics, alcohol and any other illegal items
– Aerosol sprays (hairsprays, deodorants, paints etc.)
– Any portable chairs

OWN SNACKS & DRINKS

You can bring small snacks (candy, cookies, etc) into the festival area. It is not allowed to bring your own alcoholic beverages or non-alcoholic drinks into the area. This is due to the bottle deposit system, security reasons and the legal regulations followed at the event. However, you can bring your own water bottle to the area — read more about it below.

There are plenty of restaurant services on site offering a wide variety of food and both alcoholic and non-alcoholic drinks.

CAN I BRING MY OWN WATER BOTTLE TO THE FESTIVAL AREA?

Unfortunately bringing your own bottle containing water or any other liquid substance is not allowed. However, you can bring an empty non-deposit bottle (max. 1 L) to the area provided that it is non-glass and clearly distinguishable from the ones used on site. You can fill up your bottle at the water supply points at the festival area. Please note that at Flow’s deposit points, you can’t get a deposit from bottles brought in from outside the festival area.

FIRST AID

The First Aid point is located at the flank of Voimala. The Finnish Red Cross first aid personnel working at the first aid point is trained to respond to diverse situations. If you’re in need of first aid or help of medical staff, go immediately to the first aid point or contact the safety personnel wearing yellow vests. Also info desk situated near the main entrance will help you with safety-related questions.

SAFETY AND EQUALITY

Flow Festival is committed to forwarding the principles of justice, equity and equality. Everyone is welcomed to the festival as they are, and we tolerate no form of discrimination. We expect our entire staff, as well as our associates and distributors to adhere to the same values. Flow is known as a safe festival. Together with the festivalgoers we create an event that everyone can safely attend. With questions about the safety of the festival area and possible other matters, such as experiencing or witnessing distressing or inappropriate behaviour, you can approach the nearest member of the safety personnel. Customers can also receive help at the first aid point, where the Finnish Red Cross first aid personnel can also offer mental health first aid.

PAYMENT METHODS

You can use cash, debit cards, credit cards and Visa Electron on site. There are no cash machines located on site, and the nearest ones can be found by the Sörnäinen metro station.

BANK STATEMENT

All purchases made at Flow Festival appear as Kuudeslinja Oy on bank statement.

THE DEPOSIT SYSTEM

All bottled and canned drinks sold at the festival area include a 1 € deposit to be refunded upon returning the empty bottle/can/champagne glass. Larger bottles, e.g. champagne and wine bottles, include a 10 € deposit. To make returns and refunds as smooth as possible, there are special counters solely for this purpose. You can also cash your deposit at all bar desks but the other food stalls and restaurants will not accept can/bottle returns. The deposit points open on Friday at 7 pm and on Saturday and Friday at 5 pm. After opening, the deposit points are open as long as the festival area is open. Before the deposit points’ opening hours you can return your bottles and cans to the bars on the area. Please note that at Flow’s deposit points, you can’t get deposit from bottles (e.g. soda bottles without a label) brought in from outside the festival area.

MY FAVORITE ARTIST JUST CANCELLED, CAN I RETURN THE TICKET?

At a festival event, both the organizer and the audience should take into account that last minute changes are possible. This could be, for example, a popular artist canceling their appearance due to unforeseen difficulties not related to the festival organizer. Flow Festival is a coherent whole, which includes some 100 different artists this year. The event has no clear headliners, but rather it is a combination bigger than any of its single parts. Thus, Flow is different from a single concert event and the ideological framework of many other events. Therefore, unfortunately we cannot refund ticket prices due to individual artist changes. We also hope that our audience would understand this, and the fact that these changes are often sudden and independent of the festival organizer. This way of dealing with possible changes is in connection to the common ways of operation in the festival scene at large.

IS IT ALLOWED TO STAGE DIVE OR CROWD SURF AT THE FESTIVAL?

In order to ensure a safe festival experience for all visitors, stage diving and crowd surfing are not allowed at the festival.

PHOTOGRAPHY AND VIDEOTAPING

It is allowed to take photographs for personal use at Flow Festival. Please remember to respect the privacy of your fellow festival goers when taking photos. Security personnel has the right to prevent all photographing and recording in certain occasions, such as on the artist’s request. It is strictly forbidden to record any audio or video of the performances so please don’t film towards the stages. Please turn off the flash when taking photos near the stages. Without a permission, commercial use of photos taken at Flow Festival is strictly prohibited.

Drones, tripods, selfie sticks, Go-Pro sticks or any sort of camera sticks are not allowed to be brought to the festival site for security reasons. Please consider Flow Festival as a no-drone zone and don’t fly drones over the festival area at all.

WI-FI SPOTS

The Festival area has a couple of open Wi-Fi spots accessible for all festival visitors. The exact locations of the Wi-Fi spots will be marked on the festival map.

SMOKING

In accordance to local smoking laws, it is not allowed to smoke by the Main Stage or within any of the tents or indoor venues. It is allowed to smoke at other outdoor spaces, where you will also find ashtrays at your convenience.

 

We hope you found your answer. Please contact us at office@flowfestival.com in case you didn’t. If presented with any questions during the festival, we encourage you to turn to the info desk situated near the main entrance.

Welcome to Flow!