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FAQ

The festival organisers will now focus their efforts on planning for the next year’s edition. Flow Festival will be held again on August 13–15, 2021 in Helsinki.

Read the most frequently asked questions and their answers below.

I have a ticket for 2020. What should I do?

You can keep the ticket and it will be accepted for Flow Festival 2021.

FESTIVAL ADDRESS

Flow Festival is held in a disused power station built at the turn of the century. The festival site is only a short walk away from the centre of Helsinki. Street address: Parrukatu, 00540 Helsinki.

CAN I VOLUNTEER AT FLOW FESTIVAL?

Yes, every year a great team of volunteers comes together in helping make Flow Festival a unique experience. The application period for summer 2021 will open in 2021.

CLOAKROOM / LOST & FOUND

The cloakroom is located next to the main entrance, and it can be visited both from inside and outside the festival area. The cloakroom is open during the whole weekend, within the limits of the festival’s opening hours.

ALLOWED ITEMS

– Snacks (candies, biscuits, fruits etc.)
– One empty, non-deposit bottle (max. 1L, no glass)
– Cameras, also DSLR and SLR (no tripods)
– GoPro (no GoPro sticks)
– Laptops and tablet computers
– Chargers
– Small cool boxes (no cool packs)
– Hand sanitizer
– Lighters
– One additional e-liquid bottle for your electronic cigarettes
– Medicine in its original packaging
– Bicycle pumps

PROHIBITED ITEMS

– Alcoholic drinks
– Non-alcoholic drinks
– Deposit bottles
– Glass bottles
– Cool packs
– Umbrellas
– Tripods, selfie sticks, GoPro sticks or any other camera sticks
– Drones
– Walkie-talkies
– Drugs or narcotics
– Aerosol sprays (hairsprays, deodorants, paints, aerosol sunscreen etc.)
– Any portable chairs
– Weapons of any kind, firearms, or any illegal items

When arriving at the festival site, there will be a security check. You can leave your drinks and umbrellas etc. in the cloakroom.

OWN SNACKS & DRINKS

You can bring small snacks (candy, cookies, etc) into the festival area. It is not allowed to bring your own alcoholic beverages or non-alcoholic drinks into the area. This is due to the bottle deposit system, security reasons and the legal regulations followed at the event. However, you can bring your own water bottle to the area – read more about it below.

There are plenty of restaurant services on site offering a wide selection of food and both alcoholic and non-alcoholic drinks.

CAN I BRING MY OWN WATER BOTTLE TO THE FESTIVAL AREA?

Unfortunately bringing your own bottle containing water or any other liquid substance is not allowed. However, you can bring an empty non-deposit bottle (max. 1 L) to the area provided that it is non-glass and clearly distinguishable from the ones used on site. You can fill up your bottle at the water supply points at the festival area. Please note that at Flow’s deposit points, you can’t get a deposit from bottles brought in from outside the festival area.

WI-FI SPOTS

The Festival area has a couple of open Wi-Fi spots accessible for all festival visitors. The exact locations of the Wi-Fi spots will be marked on the festival map.

FIRST AID

The First Aid point is located at the flank of Voimala. The Finnish Red Cross first aid personnel working at the first aid point is trained to respond to diverse situations. If you require first aid or help of medical staff, go immediately to the first aid point or contact the safety personnel wearing yellow vests. Also, the info desk situated near the main entrance will help you with safety-related questions.

BICYCLE PARKING

Biking is one of the most convenient ways to arrive at the festival. There is a bicycle parking area free of charge, and it’s located near the main entrance. Flow’s bicycle parking is one of the largest seen in Finland. Please note that the bicycle parking area is not guarded and Flow Festival is not responsible for parked bicycles.

THE DEPOSIT SYSTEM

All bottled and canned drinks sold at the festival area include a 1 € deposit to be refunded upon returning the empty bottle/can/champagne glass. Larger bottles, e.g. champagne and wine bottles, include a 10 € deposit. To make returns and refunds as smooth as possible, there are special counters solely for this purpose. You can also cash your deposit at all bar desks but the other food stalls and restaurants will not accept can/bottle returns.

PAYMENT METHODS & BANK STATEMENT

You can use cash, debit cards, credit cards and Visa Electron on site. Besides, it is possible to use Apple Pay, Google Pay and Nordea Wallet. There are no cash machines located on-site, and the nearest ones can be found by the Sörnäinen metro station. Please note that we cannot accept bills over 50 €.

All purchases made at Flow Festival appear as Kuudeslinja Oy on a bank statement.

PHOTOGRAPHY AND VIDEOTAPING

It is allowed to take photographs for personal use at Flow Festival. DSLR and SLR cameras are also allowed. Please remember to respect the privacy of your fellow festival-goers when taking photos. Security personnel has the right to prevent all photographing and recording on certain occasions, such as on the artist’s request. It is strictly forbidden to record any audio or video of the performances so please don’t film any footage of the stages. Please turn off the flash when taking photos near the stages. Without permission, commercial use of photos taken at Flow Festival is strictly prohibited.

Drones, tripods, selfie sticks, Go-Pro sticks or any sort of camera sticks are not allowed to be brought to the festival site for security reasons. Please consider Flow Festival as a no-drone zone and don’t fly drones over the festival area at all.

STAGE DIVING & CROWD SURFING

To ensure a safe festival experience for all visitors, stage diving and crowd surfing are not allowed at the festival.

SMOKING

Following local smoking laws, it is not allowed to smoke by the Main Stage, Nordea Globe Balloon stage, or within any of the tents or indoor venues. Smoking at other outdoor spaces is allowed, where you will also find ashtrays at your convenience.

TICKETS, WRISTBANDS AND WRISTBAND EXCHANGE

ALL tickets will be exchanged for a wristband. Festival guests with the Flow wristband can enter and exit the festival area during the Flow weekend as they wish.

Detailed information about locations and opening hours of wristband exchange points will be available later in the summer.

CAN I PICK UP A WRISTBAND FOR ANOTHER PERSON?

The wristband will be applied and tightened on the ticket holder’s wrist upon pick up. Therefore, the wristband cannot be picked up by anyone else but the ticket holder personally.

CAN I SHARE A WRISTBAND WITH ANOTHER PERSON?

The wristband is personal and it cannot be shared with anyone else, it must be worn during the whole time it is valid. An unattached wristband is not valid for entrance.

MY FRIEND BOUGHT OUR TICKETS AND NOW MY TICKET HAS MY FRIEND’S NAME ON IT. DO I HAVE TO CHANGE THE NAME ON MY TICKET?

The name printed on the tickets is just the name of the buyer. Anyone over the age of 18 is allowed to use the tickets, no need to change the name printed on it. However, you should be prepared to prove your age with an official identity card.

CAN I SELL MY TICKET TO ANOTHER PERSON?

Yes. If you are unable to attend Flow Festival and you have already bought a ticket, you can seek to sell your ticket to another person. Please note that wristbands that have already been claimed cannot be sold. Wristbands that have been unfastened or cut open will not be exchanged for a new one, as there is only one wristband per ticket. Additionally, remember to not publicly post pictures that display the ticket identification codes (such as barcodes or QR codes).

CAN I BUY A TICKET FROM A THIRD PARTY? WHICH TICKET SAFETY MEASURES SHOULD I FOLLOW?

We strongly urge you to buy tickets only through our official ticket sale channels, because we cannot guarantee the authenticity of tickets purchased from unofficial resellers. However, even though we do not recommend it, you can also buy a ticket from a third party at your own risk. Be extra careful if you are considering to buy a ticket from a third party. Tickets originally bought from Tiketti can be sold or bought safely at Tiketti’s LiputOn service. Never buy a wristband without a ticket. We do not sell separate wristbands, the wristbands will be exchanged only for a valid ticket. Wristbands that have been unfastened or cut open will not be exchanged for a new one, as there is only one wristband per ticket.

CAN I EXCHANGE OR UPGRADE MY TICKET?

For a service fee and by paying the difference a ticket can be upgraded to a higher-priced ticket if tickets are still available. Upgrade your ticket by contacting the original ticket seller (Ticketmaster or Tiketti).

MY FAVORITE ARTIST JUST CANCELLED, CAN I RETURN THE TICKET?

At a festival event, both the organizer and the audience should take into account that changes are possible. This could be, for example, a popular artist cancelling their appearance due to unforeseen difficulties not related to the festival organizer. Flow Festival is a coherent whole, which includes some 175 different artists this year. The event has no clear headliners but is rather a combination bigger than any of its single parts. Thus, Flow is different from a single concert event and the ideological framework of many other events. Therefore, unfortunately, we cannot refund ticket prices due to individual artist changes. We also hope that our audience would have an understanding of our policies, and the fact that these changes are often sudden and independent of the festival organizer. This way of dealing with possible changes is in line with the common ways of operating in the festival scene at large.

SAFETY & EQUALITY

Flow Festival is committed to forwarding the principles of justice, equity and equality. Everyone is welcomed to the festival as they are, and we tolerate no form of discrimination. We expect our entire staff, as well as our associates and distributors to adhere to the same values. Flow is known as a safe festival. Together with the festivalgoers, we create an event that everyone can safely attend. With questions about the safety of the festival area and possible other matters, such as experiencing or witnessing distressing or inappropriate behaviour, you can approach the nearest member of the safety personnel. Customers can also receive help at the first aid point, where the Finnish Red Cross first aid personnel can also offer mental health first aid.

ACCESSIBILITY

The festival area has been planned according to easy wheelchair access to all performance venues and restaurant areas. There is a wheelchair podium at the Main Stage and at Lapin Kulta Red Arena. The assistant to a disabled person can enter the event free of charge. The EU Disability Card can be used at Flow Festival. There are portable bathrooms with wheelchair access at the area, as well as one accessible indoor bathroom at Finnkino Pop-up Cinema’s lobby. There is a specific point designated for wheelchair accessible taxis. Located near the Flow Info Desk, the point serves as a pickup point for wheelchair accessible taxis. Please note that the point is not a taxi stand, but a point where ordered taxis can come to. The address of the point is Parrukuja. Wheelchair accessible taxis can reach the point via Hanasaarenkatu, where security personnel will guide the vehicles.

TOILET CARD

Flow Festival is one of the official Toilet Card places. Toilet Card entitles pass holders to access the nearest toilet urgently, without having to queue. Toilet Card is designed for people with, for example, bowel diseases or other functional disorders that cause the need to use the toilet frequently. Please take the Toilet Cardholders into consideration while on the festival site!

AGE LIMIT / CHILDREN

The age limit for Flow Festival is 18 years. When asked, you must be able to prove your age with a valid ID-card or passport. A minor cannot attend the festival site, not even with an adult. The only exception to this is on Sunday afternoon when Flow Festival’s Family Sunday has activities for children. It means that an adult can bring a young child/children (12-year-olds and under) with him/her to the festival area from 1 pm to 5 pm. Due to the safety of children, kids are not permitted to stay in the festival area after 6 pm.

We hope you found answers to your questions, and we kindly ask you to please contact us at office AT flowfestival.com in case we’ve missed something. If faced with any questions during the festival, we encourage you to turn to the Info Desk situated near the main entrance.

Welcome to Flow!